答:可能原因如下:
a. 所扫条码不是华为产品的ESN条码。受空间及数据类别等因素影响,华为产品的ESN条码有多种格式,如下包含ESN的条码支持扫码:
b. 条码本身不清晰或光线太暗。您可以在扫码界面通过手工输入上图条码中ESN部分的字符进行查询。如果是光线太暗,也可以通过打开扫码界面的闪光灯增加亮度。
答:扫码结果页面没有产品名称及配套资料的聚合页面可能是如下原因:
a. 备件不支持显示产品名称及配套资料的聚合页面;
b. 2010年之前生产的产品不支持显示产品名称及配套资料的聚合页面(2016年9月前使用扫码聚合功能时,只支持2015年之后生产的品显示产品名称及配套资料的聚合页面)。
Answer: The possible causes are as follows:
a.The ESN you have scanned does not support code scanning.Huawei product has multiple formats of ESNs, and ESNs in the following formats support code scanning:
b.The barcode is unclear or the light is dim.If the barcode is unclear, enter the ESN manually.If the light is dim, turn on the flash on your mobile.
Answer: The possible causes are as follows:
a.This is a spare part and an aggregation page is not supported.
b.Products manufactured before 2010 do not provide aggregation pages.
c.Products manufactured between 2010 and 2015 provide aggregation pages, but cannot be scanned until September 2016.