·
General
·
Uses of Collected
Information
·
Rights Regarding Collected Information
Thank you for your interest in Shenzhen
RYZE Tech Co., Ltd. and its affiliated companies (“Ryze
Tech”, “we,” or “us”) and in the various hardware, firmware, software,
websites, applications, and services provided by us and on which a link to this
Privacy Policy (this “Policy”) is displayed (each, a “Product” or “Service”
and, collectively, the “Ryze Tech Products and
Services”).
This Policy describes:
·
the
information that we gather from you,
·
how we use
and share this information,
·
the rights
and choices you have regarding this information,
·
the steps
we take to protect this information,
·
the
limitations of this Policy regarding third party websites and content,
·
how we
transfer your information,
·
how we may
change this Policy, and
·
how you
may contact us.
By using Ryze
Tech Products and Services, you consent to the privacy practices described in
this Policy. This Policy is incorporated into and is subject to the Terms
of Use for the Ryze Tech Products and Services you
use.
·
User-provided
Information. When you use Ryze Tech Products and
Services, you may provide us with information about you, including your name,
email address, mailing address, mobile phone number, and payment information
(if you use Ryze Tech Products and Services to engage
in purchases or financial transactions). You may provide us with information in
various ways when using Ryze Tech Products and
Services. For example, you provide us with information when you register for a Ryze Tech account, use Ryze Tech
Products and Services, submit credentials or other information for account
verification, upload or share photos or videos on or through Ryze Tech Products and Services, or send us customer
service-related requests using Ryze Tech Products and
Services or other means of communication.
·
User-provided
Information About Others. We may also collect and store information about other
people that you or other users provide to us. If you use Ryze
Tech Products and Services to send others (friends, relatives, colleagues,
etc.) information that may interest them or messages (such as invitations to
comment on videos or photos, use Ryze Tech Products
and Services, or participate an event) through Ryze
Tech Products and Services, we may store information about you and information
relating to each such recipient. Similarly, if you use Ryze
Tech Products and Services to upload, share and/or distribute content
(including photos, videos, flight data, or other submissions), and such content
contains information about others, we may store, process, and disclose that
information as provided for under this Policy.
·
Cookies
and Automatically Collected Information. When you use certain Ryze Tech Products and Services, we may send one or more
cookies – small text files containing a string of alphanumeric characters – to
your device. We may use both session cookies and persistent cookies. A
session cookie disappears after you close your browser. A persistent cookie
remains after you close your browser and may be used by your browser on
subsequent visits to the Service. Please review your web browser “Help"
file to learn the proper way to modify your cookie settings. Please note that
if you delete or choose not to accept cookies, you may not be able to utilize
the features of Ryze Tech Products and Services to
their fullest potential. We may use third party cookies as well. Ryze Tech does not process or respond to web browsers’ “do
not track” signals or other similar transmissions that indicate a request to
disable online tracking of users who use Ryze Tech
Products and Services.
We may also automatically record certain information from your device by using
various types of technology, including “clear gifs" or “web beacons.” This
automatically collected information may include your IP address or other device
address or ID, web browser and/or device type, the web pages or sites that you
visit just before or just after you use a Product or Service, the pages or
other content you view or otherwise interact with on a Product or Service, and
the dates and times that you visit, access, or use Ryze
Tech Products and Services. We also may use these technologies to collect
information regarding your interaction with email messages, such as whether you
opened, clicked on, or forwarded a message. This information is gathered from
all users, and may be connected with other information about you.
Our use of cookies and other automatically collected information is explained
further in our Cookie Policy.
·
Device-Related
and Flight-Related Information. When you use Ryze
Tech Products and Services, you will provide us with information relating to (i) your Ryze Tech Product or
Service, your non-Ryze Tech device on which the Ryze Tech Product or Service is used (including computers,
phones, or other devices where you install or access Ryze
Tech Products and Services), and your photos or videos that you upload using Ryze Tech Products and Services. This information may
include: (i) information about your non-Ryze Tech device (including your device ID, hardware
version, areacode and operating system); (ii)
information about your Ryze Tech device (including
the model and serial number of your device); (iii) geolocation data relating to
your non-Ryze Tech device and Ryze
Tech device and any photo or video you submitted using Ryze
Tech Products and Services; (iv) information about any photo or video recorded,
including the name of the video file, the length of the video, EXIF data
relating to the photo or video, and the photo or video data itself; (v) other
technical information, including the IP address used by your non-Ryze Tech device and flight record data; and (vi) data
associated with your Ryze Tech account.
·
Third
Party Web Beacons and Third Party Buttons. We may
display third-party content on or through Ryze Tech
Products and Services, including third-party advertising. We also may
enable you to connect your Ryze Tech account to, or
otherwise interface with, third party services, including third party social
networks and communications services. In addition, we may implement third
party buttons (such as Facebook “like” or “share” buttons) that may function as
web beacons even when you do not interact with the button. Information
collected through third-party web beacons and buttons is collected directly by
these third parties, not by Ryze Tech. Information
collected by a third party in this manner is subject to that third party’s own
data collection, use, and disclosure policies.
For further information, please review our Cookie Policy.
·
Information
from Other Sources. We may obtain information from third parties and sources
other than Ryze Tech Products and Services, such as
our business partners, contractors, advertisers, and other third parties.
We use information we collect
through Ryze Tech Products and Services in a variety
of ways in providing the Ryze Tech Products and
Services and operating our business, including the following:
·
We use the
information that we collect through Ryze Tech Products
and Services to operate, maintain, enhance and provide features of the Ryze Tech Products and Services, to verify and manage Ryze Tech user accounts, to provide services and
information that you request, to respond to comments and questions and otherwise
to provide support to users, and to process and deliver entries and rewards in
connection with promotions that may be offered from time to by Ryze Tech.
·
We use the
information that we collect through Ryze Tech
Products and Services to understand and analyze the usage trends and
preferences of our users, to improve the Ryze Tech
Products and Services, and to develop new products, services, features, and
functionality.
·
We may use
your information to contact you for administrative, informational, and marketing
(where you have consented) purposes. This may include providing customer
service or sending communications, including updates on promotions and events,
relating to products and services offered by us and by third parties we work
with. We will ask for your consent to send you marketing communications.
You may withdraw your consent at any time and we will no longer send you
marketing communications.
·
We may use
information we collect to: (i) personalize Ryze Tech Products and Services; (ii) provide customized
advertisements, content, and information (where you have consented); (iii)
monitor and analyze the effectiveness of Ryze Tech
Products and Services and third-party marketing activities; (iv) monitor
aggregate site usage metrics such as total number of visitors and pages viewed;
and (v) review your entries, submissions, and status in any promotions or other
activities involving Ryze Tech Products and Services
(where you have consented).
We are entitled to use your
information in these ways because:
·
we have
legal and regulatory obligations that we have to discharge;
·
we may
need to in order to establish, exercise or defend our legal rights or for the
purpose of legal proceedings; or
·
the use of
your personal data as described is necessary for our legitimate business
interests (or the legitimate interests of one or more of our affiliates).
We will not disclose your
information that we collect through Ryze Tech
Products and Services to third parties except as described in this Policy or as
we disclose to you at the time the information is collected. We may disclose
information to third parties in the following circumstances:
·
We may
share your information with our parent company, affiliates and subsidiaries
globally in order to provide you with Ryze Tech
product and services.
·
Any
information that you voluntarily choose to upload to a publicly accessible site
or venue using Ryze Tech Products and Services, or
that you elect to make public, will be available to anyone who has access to
that content, including other users.
·
We work
with third party service providers to provide payment facilitation, parcel
transportation, application development, hosting, maintenance, flight
environment data, account verification, and other services for us. We require
these service providers to use or disclose the information they process on our
behalf only as necessary to perform services on our behalf or comply with legal
requirements.
·
We may
preserve and disclose your information if required to do so by law or in the
good-faith belief that such action is necessary to comply with applicable laws,
in response to a court order, judicial or other government subpoena, warrant or
request, or to otherwise cooperate with law enforcement or other governmental
agencies.
·
We also
reserve the right to preserve and disclose your information that we believe, in
good faith, is appropriate or necessary to (i) take
precautions against liability, (ii) protect ourselves or others from
fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend
ourselves against any third-party claims or allegations, (iv) protect the
security or integrity of the Ryze Tech Products and
Services and any facilities or equipment used to make the Ryze
Tech Products and Services available, or (v) protect our property or other
legal rights (including, but not limited to, enforcement of our agreements), or
the rights, property, or safety of others.
·
Ryze Tech uses a third
party verification service provider to verify certain users of Ryze Tech Products and Services and Ryze
Tech may disclose information to this service provider. The service
provider may retain credential information provided as part of account
verification for compliance and other purposes and may provide such
information, as well as your user login ID or email address, to government
authorities, law enforcement agencies, regulatory agencies and other duly
authorized parties as may be required by or permitted under applicable laws. We
require this service provider by contract to use or disclose the information
they process on our behalf only as necessary to perform services on our behalf
or comply with legal requirements.
·
If you
consent to our disclosure of information to a third party, such as business
partners, or as otherwise authorized under applicable law.
·
Information
about our users, including information you provided and any information
collected through Ryze Tech Products and Services,
may be disclosed and otherwise communicated to an acquirer, successor, or
assignee as part of any merger, acquisition, debt financing, sale of assets, or
similar transaction, or in the event of an insolvency, bankruptcy, or
receivership in which information is transferred to one or more third parties
as one of our business assets.
·
We may
make certain aggregated, de-identified, or non-identifying information about
users of Ryze Tech Products and Services available to
third parties for various purposes, including (i)
compliance with various reporting obligations; (ii) for business or marketing
purposes; (iii) product safety analysis; or (iii) to assist such parties in
understanding our users’ interests, habits, and usage patterns for certain
programs, content, services, advertisements, promotions, and/or functionality
of Ryze Tech Products and Services.
The information that we collect from you may be
transferred to, and stored at, a destination outside the European Economic Area
(“EEA”). It may also be processed by staff operating outside of the EEA who
work for our affiliates or for one of our suppliers.
Where we transfer your information
outside the EEA, we will ensure that it is protected in a manner that is
consistent with how your information will be protected by us in the EEA. This
can be done in a number of ways, for instance:
·
the
country that we send the information to might be approved by the European
Commission;
·
the
recipient might have signed up to a contract based on “model contractual
clauses” approved by the European Commission, obliging them to protect your
information; or
·
where the
recipient is located in the US, it might be a certified member of the EU-US
Privacy Shield scheme.
In other circumstances the law may
permit us to otherwise transfer your information outside the EEA. In all cases,
however, we will ensure that any transfer of your personal data is compliant
with data protection law.
You can obtain more details of the
protection given to your information when it is transferred outside the EEA
(including a copy of the standard data protection clauses which we have entered
into with recipients of your personal data) by contacting us in accordance with
the “Our Contact Information” section below.
Subject to applicable law, you may
have the right to request access to and receive information about the
information we maintain about you, update or correct inaccuracies in the
information we maintain about you, and have the information blocked or deleted,
as appropriate. Your right to access information we maintain about you
may be limited under local law. You also have the right to object to the
processing of your information or to withdraw your consent to our processing of
information about you, including to the transfer of information to other
countries.
Note, however, that if you exercise
your right to object or your rights of blocking or deletion, if you decline to
share certain information with us, or if you withdraw your consent to our
processing of information about you, we may not be able to provide to you some,
or any, of the features and functionality of Ryze
Tech Products and Services.
Please note, however, that even if
you have withdrawn your consent to our processing of your information, we may
still be entitled to process your information if we have another legitimate
reason (other than consent) for doing so and that there may be circumstances
where you ask us to erase your information but we are legally entitled to
retain it. You may also have a right to the right to request that we restrict
our processing of your information in certain circumstances. Again, there may
be circumstances where you ask us to restrict our processing of your
information but we are legally entitled to refuse that request. In some circumstances,
you may have the right to receive some of your information in a structured,
commonly used and machine-readable format and/or request that we transmit that
information to a third party where this is technically feasible. Please note
that this right only applies to information which you have provided to us.
You also have the right to lodge a
complaint with the data protection regulator if you think that any of your
rights have been infringed by us.
You may update, correct, or delete
certain Ryze Tech account information and preferences
by accessing your account preferences page, available through certain Ryze Tech Products and Services, including the ryzerobotics.com
and certain Ryze Tech mobile applications (including Tello (the “Tello App”). If you
wish to access or amend any other information we hold about you, you may
contact us at info@ryzerobot.com. Likewise, if you close your Ryze Tech account, you will not be able to sign in to Ryze Tech Products or Services or access any of your information.
However, you can open a new account at any time. Please note that while
any changes you make will be reflected in active user databases within a
reasonable period of time, we may retain all information you submit, as
authorized under applicable law, for backups, archiving, prevention of fraud
and abuse, analytics, satisfaction of legal obligations, or where we otherwise
reasonably believe that we have a legitimate reason to do so. In addition, if
certain information has already been provided to third parties as described in
this Privacy Policy, retention of that information will be subject to those
third parties’ policies.
If you receive commercial email or
text messages from us, you may unsubscribe at any time by following the
instructions contained within the email or text message. You may also opt out
from receiving commercial email or text messages from us by sending your
request to us by email at info@ryzerobot.com.
Retention of Your Information
How long we hold your information
for will vary. The retention period will be determined by various criteria
including:
·
the
purpose for which we are using it – we will need to keep the information for as
long as is necessary for that purpose; and
·
legal
obligations – laws or regulation may set a minimum period for which we have to
keep your information.
Ryze Tech Products and Services may
contain features or links to websites and services provided by third parties.
Any information you provide on third-party sites or services is provided
directly to the operators of such services and is subject to those operators’ policies,
if any, governing privacy and security, even if accessed through Ryze Tech Products and Services. We are not responsible for
the content or privacy and security practices and policies of third-party sites
or services to which links or access are provided through Ryze
Tech Products and Services.
Ryze Tech Products and Services are not
directed to children under the age of 15. We do not knowingly collect
information from children under the age of 15 without obtaining parental consent.
We use certain physical,
organizational, and technical safeguards that are designed to improve the
integrity and security of information that we collect and maintain. Please be
aware that no security measures are perfect or impenetrable and thus we cannot
and do not guarantee that your information will not be accessed, viewed,
disclosed, altered, or destroyed by breach of any of our physical, technical,
or organizational safeguards.
Ryze Tech Products and Services may connect
to servers hosted in the United States, China, and Hong Kong, where applicable.
If you choose to use Ryze Tech Products and Services
from the European Union or other regions of the world, then please note that
you may be transferring your information outside of those regions for storage
and processing. Also, we may transfer your data from the U.S., China, and Hong
Kong to other countries or regions in connection with storage and processing of
data, fulfilling your requests, and providing the services associated with Ryze Tech Products and Services. By providing your
information on or through Ryze Tech Products or
Services, you consent to such transfer, storage, and processing.
Please revisit this page
periodically to stay aware of any changes to this Policy, which we may update
from time to time. If we modify this Policy, we will make it available on or
through the Ryze Tech Products and Services, and
indicate the date of the latest revision. In the event that the modifications
materially alter your rights or obligations hereunder, we will make reasonable
efforts to notify you of the change. Your continued use of Ryze
Tech Products and Services after the revised Policy has become effective
indicates that you have read, understood and agreed to the current version of
this Policy.
Please contact us with any questions
or comments about this Policy or our data practices by email at info@ryzerobot.com.
Shenzhen RYZE Tech Co., Ltd.
Address: 10th Floor, West Wing, Skyworth Semiconductor Design
Building, No.18 Gaoxin South 4th Ave, Nanshan
District, Shenzhen 518057, China.
If you are located in the European
Economic Area, the entity responsible for the collection, use, and processing
of your information described in this Policy is DJI GmbH, located at Platz der Einheit 1, 60327 Frankfurt am Main,
Germany. You may reach us at info@ryzerobot.com.
When you use certain Ryze Tech Products and Services, we may send one or more
cookies – small text files containing a string of alphanumeric characters – to
your device. We may use both session cookies and persistent cookies. A session
cookie disappears after you close your browser. A persistent cookie remains
after you close your browser and may be used by your browser on subsequent
visits to the Service. Please review your web browser “Help" file to learn
the proper way to modify your cookie settings. Please note that if you delete
or choose not to accept cookies, you may not be able to utilize the features of
Ryze Tech Products and Services to their fullest
potential. We may use third party cookies as well. For instance, we use Google
Analytics to collect and process certain analytics data. Ryze
Tech does not process or respond to web browsers’ “do not track” signals or
other similar transmissions that indicate a request to disable online tracking
of users who use Ryze Tech Products and Services.
We may also automatically record
certain information from your device by using various types of technology,
including “clear gifs" or “web beacons” (together with cookies, “cookies
and similar technologies”). This automatically collected information may
include your IP address or other device address or ID, web browser and/or
device type, the web pages or sites that you visit just before or just after
you use a Product or Service, the pages or other content you view or otherwise
interact with on a Product or Service, and the dates and times that you visit,
access, or use Ryze Tech Products and Services. We
also may use these technologies to collect information regarding your
interaction with email messages, such as whether you opened, clicked on, or
forwarded a message. This information is gathered from all users, and may be
connected with other information about you.
We use different types of cookies as
listed below. They help us to provide and improve our service, such as showing
you the most relevant information and your customized webpage. Some or all of
the cookies listed may be stored in your browser or devices.
|
Authentication |
These cookies and similar technologies will tell us when you log
into our website, and allow us to show you appropriate and relevant
information and features. |
|
Security |
These cookies and similar technologies help keep Ryze Tech Products and Services secure and reliable. They
enable security features and detect activities violating the Terms of Use and
policies, such as unauthorized login and fraudulent use of our Products and
Services. For example, when someone logs into your account from a browser
or IP address different from the cookies record, you will get notified and
will be able to deny such person’s access to your account. Also, these
cookies and similar technologies will record requests for information from
the Internet and block attacks such as attempts to steal your user content
uploaded to Ryze Tech websites. |
|
Localization |
These cookies and similar technologies help us provide localized
experiences, such as showing the website content in your preferred language. |
|
Features, Services |
These cookies and similar technologies help us deliver Products
and Services. |
|
Performance |
These cookies and similar technologies help us improve user
experience. |
|
Analytics, Research |
These cookies and similar technologies help us understand your
use of our Products and Services to improve them. |
Some mobile devices share the same
features with computers, such as the support of full-featured browsers. When
you are using this type of devices such as smart phones, we use cookies in a
similar way to when you are using computers. Other devices may use different
technologies, such as local storage, Software Development Kits (SDKs), or
Advanced Programming Interfaces (APIs) to facilitate aforementioned processes
effectuated by cookies.
We may obtain or receive information
about your device, our apps, or other apps. We may also use these technologies
to store information on your device. For example, we may receive information
about the make and model of your mobile device when you are asking others for
help through our app.
Browsers will send cookies for a
particular domain (such as ryzerobotics.com) to the website each time a device
with those cookies accesses content from that domain. This means if your device
stores cookies for ryzerobotics.com, it will send those cookies to Ryze Tech when it accesses a webpage at ryzerobotics.com.
We still use cookie if you do not
have a Ryze Tech account or have logged out your
account. After your logout, we will use cookie to:
·
Identify
and terminate accounts in violation of Terms of Use or Ryze
Tech policies;
·
Recover
your lost account;
·
Recognize
use of public computers and notify to reduce your risk of data theft;
·
Understand
your interaction with our Products and Services, and those of our partners.
If you do not have Ryze Tech account and have visited ryzerobotics.com, we
will use cookie to protect Ryze Tech Products and
Services, and Ryze Tech customers from malicious
activity such as denial-of-service attacks and mass creation of fake accounts.